Spa Sales Associate
Part Time • Toronto - College Street
We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.
Benefits:
- Employee discounts
- Flexible schedule
- Free uniforms
- Training & development
SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE at Hand & Stone Massage and Facial
Spa. If you’re passionate and LOVE what you do, then we have a career waiting for you at Hand & Stone
Massage and Facial Spa on 578 College Street, Toronto, ON M6G 1G3.
The Spa Sales Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our
clients. Spa Sales Associates are responsible for providing exceptional customer service to all our clients.
Spa Sales Associates will greet, check in/check out and confirm scheduled services for clients and are
expected to be knowledgeable about all spa treatments and services.
What you can look forward to, Benefits & Perks:
Competitive pay structure that may include commission and incentives
Group insurance benefits
Flexible Schedule to fit your life
Professional clean work environment
Engaging, friendly and supportive team
Uniforms provided
Responsibilities:
Welcome and acknowledge each and every client with a smile, eye contact and a
friendly verbal greeting using the client’s name when possible
Answer, record, and process all client calls, requests, questions, or concerns; follow up
to ensure each has been met to clients’ satisfaction
Schedule services for individuals and large groups using spa reservation system
Update the reservation/cancellations list throughout the day, inform providers of last-
minute changes and resolve scheduling issues as needed
Multi-task between answering phones, booking appointments and selling memberships,
gift cards and upgrades
Process client check-ins by confirming reservations and assigning RMT or Esthetician
Process check-outs including resolving any late and disputed charges
Process payment types, vouchers, paid-outs, charges, and provide change
Address client concerns, requests, or issues either individually or by enlisting the help of
others
Speak with clients using clear and professional language and answer telephones using
appropriate etiquette
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe
working environment with active participation in the health and safety program
Other duties as assigned
Key Qualifications:
Ability to communicate effectively with clients and associates
Polite and courteous telephone manner
Previous salon/spa or reception experience an asset
Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in
computer keyboarding skills
Ability to work a variety of shifts, including days, evenings, weekends and holidays
Ability to multi-task and work in a fast-paced environment
Prior computer experience
Sales focused - the ability to meet quotas and goals
Self-motivated, mature and reliable
Friendly and approachable
If this sounds amazing and you're passionate about growing your career, we look forward to
speaking with you. Come in and tour the spa, meet the team and check out the supportive culture
we have created at our spa. Please email your resume to Bailey Kroft at manager.collegest@handandstone.ca.
Spa. If you’re passionate and LOVE what you do, then we have a career waiting for you at Hand & Stone
Massage and Facial Spa on 578 College Street, Toronto, ON M6G 1G3.
The Spa Sales Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our
clients. Spa Sales Associates are responsible for providing exceptional customer service to all our clients.
Spa Sales Associates will greet, check in/check out and confirm scheduled services for clients and are
expected to be knowledgeable about all spa treatments and services.
What you can look forward to, Benefits & Perks:
Competitive pay structure that may include commission and incentives
Group insurance benefits
Flexible Schedule to fit your life
Professional clean work environment
Engaging, friendly and supportive team
Uniforms provided
Responsibilities:
Welcome and acknowledge each and every client with a smile, eye contact and a
friendly verbal greeting using the client’s name when possible
Answer, record, and process all client calls, requests, questions, or concerns; follow up
to ensure each has been met to clients’ satisfaction
Schedule services for individuals and large groups using spa reservation system
Update the reservation/cancellations list throughout the day, inform providers of last-
minute changes and resolve scheduling issues as needed
Multi-task between answering phones, booking appointments and selling memberships,
gift cards and upgrades
Process client check-ins by confirming reservations and assigning RMT or Esthetician
Process check-outs including resolving any late and disputed charges
Process payment types, vouchers, paid-outs, charges, and provide change
Address client concerns, requests, or issues either individually or by enlisting the help of
others
Speak with clients using clear and professional language and answer telephones using
appropriate etiquette
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe
working environment with active participation in the health and safety program
Other duties as assigned
Key Qualifications:
Ability to communicate effectively with clients and associates
Polite and courteous telephone manner
Previous salon/spa or reception experience an asset
Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in
computer keyboarding skills
Ability to work a variety of shifts, including days, evenings, weekends and holidays
Ability to multi-task and work in a fast-paced environment
Prior computer experience
Sales focused - the ability to meet quotas and goals
Self-motivated, mature and reliable
Friendly and approachable
If this sounds amazing and you're passionate about growing your career, we look forward to
speaking with you. Come in and tour the spa, meet the team and check out the supportive culture
we have created at our spa. Please email your resume to Bailey Kroft at manager.collegest@handandstone.ca.
Compensation: $17.20 - $19.00 per hour
At Hand and Stone, Opportunity Knocks.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
(if you already have a resume on Indeed)
Or apply here.
A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.