SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE at Hand & Stone Massage and Facial
Spa. If you’re passionate and LOVE what you do, then we have a career waiting for you at Hand & Stone
Massage and Facial Spa on 578 College Street, Toronto, ON M6G 1G3.

The Spa Sales Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our
clients. Spa Sales Associates are responsible for providing exceptional customer service to all our clients.
Spa Sales Associates will greet, check in/check out and confirm scheduled services for clients and are
expected to be knowledgeable about all spa treatments and services.

What you can look forward to, Benefits & Perks:
 Competitive pay structure that may include commission and incentives
 Group insurance benefits
 Flexible Schedule to fit your life
 Professional clean work environment
 Engaging, friendly and supportive team
 Uniforms provided

Responsibilities:
 Welcome and acknowledge each and every client with a smile, eye contact and a
friendly verbal greeting using the client’s name when possible
 Answer, record, and process all client calls, requests, questions, or concerns; follow up
to ensure each has been met to clients’ satisfaction
 Schedule services for individuals and large groups using spa reservation system
 Update the reservation/cancellations list throughout the day, inform providers of last-
minute changes and resolve scheduling issues as needed
 Multi-task between answering phones, booking appointments and selling memberships,
gift cards and upgrades
 Process client check-ins by confirming reservations and assigning RMT or Esthetician
 Process check-outs including resolving any late and disputed charges
 Process payment types, vouchers, paid-outs, charges, and provide change
 Address client concerns, requests, or issues either individually or by enlisting the help of
others
 Speak with clients using clear and professional language and answer telephones using
appropriate etiquette
 Compliance with all safety regulations of assigned tasks, and ensure a clean and safe
working environment with active participation in the health and safety program
 Other duties as assigned

Key Qualifications:
 Ability to communicate effectively with clients and associates
 Polite and courteous telephone manner
 Previous salon/spa or reception experience an asset
 Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in
computer keyboarding skills
 Ability to work a variety of shifts, including days, evenings, weekends and holidays
 Ability to multi-task and work in a fast-paced environment
 Prior computer experience
 Sales focused - the ability to meet quotas and goals
 Self-motivated, mature and reliable
 Friendly and approachable

If this sounds amazing and you're passionate about growing your career, we look forward to
speaking with you. Come in and tour the spa, meet the team and check out the supportive culture
we have created at our spa. Please email your resume to shudda@handandstone.ca.

Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's why It Makes a Difference Who You Work For!

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

(if you already have a resume on Indeed)